Emergency Support

Digitalera BTS offers a wide range of incident response, preparedness planning and forensic analysis services.  Our DigitalEra BTS Emergency Response Team responds quickly to attacks in progress and works with your organization to develop customized emergency response plans to minimize the effect of future attacks.  In addition, our experts can assist with computer forensic analysis, discovery and litigation to help you find and prosecute perpetrators of information security breaches.

Services Highlights:

• Immediate onsite anti-virus and malware outbreak support
• Response methodology including steps for analysis & intelligence gathering, containment, eradication, recovery and prevention
• Expert Anti-Virus and Endpoint Security product professionals to help audit and review current protection policies
• Dedicated IR remote management with telephone and VPN support
• Detailed forensics and fraud investigation that enable you to find and prosecute attackers or malicious employees
• Experienced vulnerability and malware researchers to aid in the removal of zero-day attack payloads
• Immediate attack response 24/7/365 to minimize the operational impact and help stop attacks

AV & Malware Response

With years of anti-virus experience, DigitalEra BTS can clean malware and viruses from single systems or entire networks.  Utilizing state-of-the-art tools, we will work with your organization to immediately remove the threats from your network.  DigitalEra BTS will then work with your team to make recommendations on ways to improve your overall security infrastructure and reduce the potential for future infection.

Emergency Security Product Support

Even the best security implementation can suffer unexpected breaches.  Hardware, network or software failures can leave critical systems vulnerable.  Systems with up to date virus definitions are not immune to outbreaks.  Networks monitored by IPS and regular vulnerability testing could still be open to attacks.  The DigitalEra BTS team's experience with routers, firewalls, vulnerability testing and anti-virus can help determine the causes of security failures and provide plans to remove points of failure from your security infrastructure.

Incident Response

DigitalEra BTS understands that organizations can't plan for every possible security scenario.  With new types of threats emerging daily, there are bound to be security incidents with even the most well planned security implementations.  The DigitalEra BTS Incident Response (IR) process will ensure that we identify and restore all affected systems and mitigate all root causes.

Forensics Investigations

The DigitalEra BTS Security Team can quickly help collect and analyze digital evidence on compromised systems.  In the case that an issue goes to litigation, our forensic processes and toolkits ensure that all evidence is properly collected, analyzed and stored.  Our investigative experience includes but is not limited to:

• Devious Internal Employees
• Corporate Fraud
• Intentional Information Leakage and Data Theft
• External Compromise
• Source Code Theft
• Government Cyber Attack Root Cause Analysis